Digitizing Yacht Aftersales to increase spares revenue,
improve aftersales efficiency and control Yard’s reputation.
Your Yard represents the pinnacle of Superyacht design, engineering and building. Your specialists take pride in delivering ownership peace of mind by guaranteeing global coverage, best responsiveness and dedicated care.
To control your reputation, you also want to closely monitor the long term condition of your Yacht. As you have restricted control to your Yacht after delivery you are eager to realize a close customer intimacy and add value throughout the Yacht lifecycle.
Genuine parts, manufactured, engineered and certified by your team ensure the authenticity, reliability and value of the owner’s Yacht. Swift knowledgeable care when anything unexpected should happen builds a long-life customer intimacy with both owner and crew.
Comprehensive, detailed and personalized documentation and instructions, builds crew confidence, self-sufficiency and Yacht performance. YachtWorx is the only, 100% Dutch crafted, digital aftersales solution that helps Yacht builders grow genuine parts revenue, improve refit business and deliver efficient and excellent aftersales experience. The innovative solution additionally helps Yards to prevent warranty disputes, reduce insurance risks and simplify document handling.
" YachtWorx maximizes Yacht Owner’s trust and leads to strong lifelong Service Engineer relations. "
Personalize the owner’s and crew’s Superyacht experience by presenting the Yachts most sublime pictures and ambiance.
Captain and Crew have detailed insight of Original Equipment List by category, location and parts references specific to the Yacht.
Commissioning instructions, crew training, operational guidelines and Frequently Asked Questions specific to the Yacht to your digital disposal. Ask for instant advice to specialist Yard members.
Simplify Manual Handling and improve actuality by using the digital document management solution.
Easy and enchanting purchase experience to replaceable parts. Ask for instant parts advice to specialist Yard members.
Social communication to specialist Yard members. Gain advice, submit warranty claims, request technical solutions, discuss about instructions, see your purchases etc. in the Yacht’s Social Logbook.
Capturing all communication, incidents, changes, Yard service reports, purchases etc. in one modern social timeline to gain a Yacht specific historical logbook.
Build Yacht knowledge on the go while service your customer with excellence. New knowledge on parts and instructions is searchable and shareable to all Yard members.
Leading Yachtbuilders find innovative ways to increase aftersales revenue and optimize yacht owners experience, while at the same time reducing cost of service delivery. Find out how digitizing your Yacht Aftersales Experience can help you achieve this.